When we get a call, we ask for the info listed above. After we’ve got that info, we start googling the EMS number in your area, so that we have that ready just in case.
If we do have to call EMS, we tell them that the person called our “crisis line”, and then became “unresponsive”. EMS is, often times, faster to respond to an “unresponsive person” than they are an “overdose”.